TURN TIME: Standard turn time for most orders is 7-14 business days following your deposit and approval of the electronic proof. This does not include ship time. If your items are needed for an event date, please let us know so that we can schedule production accordingly.
PAYMENT: All of our work is custom/made to order. Most projects require advance payment in full. On some projects we will offer terms of 75% deposit with balance due prior to shipping.
CHANGES / CANCELS: Any changes in your order should be made during the quoting or approval period. Once the quote is approved and goods are ordered, any refunds will be minus shipping charges and restocking fees to return the goods to our suppliers. Purchases of closeout goods or special sale items are final, and cannot be returned. Once production has started, the project is considered a final sale and no refunds will be issued.
PRE-PRODUCTION SAMPLES: All of our work is custom. We are not a retail establishment, and do not maintain an inventory. If you are unfamiliar with the product you have chosen, please order an undecorated sample to verify its suitability. Samples must be returned within thirty (30) days of receipt. Once the sample is received, we will issue a credit towards your order for the price of the sample, minus shipping charges.
CUSTOMER-SUPPLIED GOODS: The items we supply are made specifically for decoration. We may or may not accept your goods for decoration. We do not guarantee the decoration on customer-supplied goods, and we will not replace items damaged during the decoration process. There may be additional charges for decorating goods you supply, which will be noted in advance on your quote. Items shipped to us for decoration that are deemed unsuitable will be returned to you at your shipping expense. Setup fees for artwork or other files are not refundable. We can email any paid files to you for keeping.
PATCHES: Yes, we make patches. We are glad to quote this based on your specific project.
LEATHER GOODS: We do not embellish leather goods unless supplied by us. We will make patches on your leather, within the limitations of “customer-supplied goods” above.
Unless otherwise requested, we use UPS ground for all shipping.